Search results

The IP address for Pensions Online (POL) will be changing this summer.  We’ll soon be sending an email to all Pensions Online users with details of the new IP address. You’ll need to let your IT supplier know so they can implement any changes…

The Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance. If they are not able to resolve…

The proposed Christmas opening hours for our contact centre are as follows: Friday 23 December - 8am until 6pm Monday 26 December – closed Tuesday 27 December – closed Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…

The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

As the NHSBSA has recently undergone an email migration, the contact details for NHS Pensions Finance Operations teams have changed. For the Employer Accounts Team, please contact us via: Telephone: 01912671440 Email: pensions.finance@nhsbsa.nhs.uk…

We provide information and resources for universities and colleges who work with current or prospective NHS and social work students. If you have any queries about any of the resources or would like to discuss our services and how we can help you,…

The Greenbury functionality within Pensions Online (POL) is now available.  Please provide the best estimated pay figure, as you can only make one submission. Requests for disclosure information should be received by NHS Pensions between 15 January…

Catherine McKinnell, MP and chair of the All-Party Parliamentary Group on Apprenticeships, has raised the crucial issue of school leavers being able to easily engage with valuable work experience placements. More than 40 top level businesses and…

If you apply to the NHS Low Income Scheme and receive an HC2 certificate for full help with health costs, you’re entitled to: free NHS prescriptions free NHS dental treatment free NHS sight tests help with the cost of glasses or contact lenses…

Due to the current COVID-19 situation, we are experiencing some delays in responding to your emails. Please be assured that Pensions Operational Finance are working extremely hard to make sure that we respond to all queries as quickly as possible…