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The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app. Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…

We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge. As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…

We’ve set up a contact centre helpline to support schools get additional COVID-19 testing kits for staff who are symptomatic. This ensures that staff who test negative can return to work quickly, which helps the continuity of education for students…

We’re supporting Public Health England and the Department for Education by delivering an additional channel of support for COVID-19 leads at universities and higher education providers. Our trained advisors are undertaking risk assessments to…

Our contact centre gives coronavirus helpline support to callers ringing the 111 service.  We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.  Within 12 hours we: trained 50 agents developed…

We're helping to send daily texts from the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service. Messages are sent to people who have been asked to self…

Working with a range of NHS organisations, we've helped to identify people who are at particular risk from coronavirus and need extra shielding arrangements.  Clinicians from NHS England and Innovation, NHS Digital and Public Health England defined…

We're encouraging midwives, practice nurses and health visitors to sign up to the digital service to help reduce the waiting time for paper applications to be processed during the pandemic. Pregnant and new…