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Following a recent determination by The Pension Ombudsman we have revised our guidance to employers to confirm how duties should be assessed when determining Mental Health Officer (MHO) status for a member of the 1995 Section of the NHS Pension…

From 1 April 2019 the Scheme Access Team has introduced an annual check, at the request of the Department of Health and Social Care. The check is to ensure that the access granted to all non-automatic Employing Authorities is still relevant, and is…

We suspended several steps in the data escalation process whilst we dealt with COVID-19 as we felt from an employer's and a Pension Team perspective, we all made significant adjustment to ways of working. The timeframes were lapsed and we stopped…

The Data Management Team are currently receiving a high volume of emails. Due to this, it may take longer than usual to respond. The team are working through these requests as quickly as possible, and in the meantime, we ask you do not send any…

We are currently reviewing how we request information for member’s records with missing data or to amend incorrect data. The accuracy of this data is essential to ensure members can access up to date Total Reward Statements, Annual Allowance…

As part of our ongoing commitment to partnership working and fostering strong relationships, we’re introducing a new structure for the NHS Pensions Stakeholder Engagement Team from 1 April 2025. We’re committed to working in partnership with all NHS…

The Stakeholder Engagement Team has created a number of new guides and resources from your feedback which you can find on our website. User guides New ill health guide New employer organisation contact details form Learning video New ‘…

We are receiving an increasing number of enquiries to our contact centre from members who are planning to retire and believe they have submitted their application a number of months ago, but we haven’t yet received their AW8. In all cases, AW8…

Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the factors used to calculate transfer values for non-Club transfers and pensions on divorce changed. We are now able to…

The proposed Christmas opening hours for our contact centre are as follows: Friday 22 December - 8am until 6pm Saturday 23 December – 9am until 3pm Christmas Eve – Closed Christmas Day – Closed Boxing Day – Closed Wednesday 27 December – 8am…