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We are currently reviewing how we request information for member’s records with missing data or to amend incorrect data. The accuracy of this data is essential to ensure members can access up to date Total Reward Statements, Annual Allowance…

As part of our ongoing commitment to partnership working and fostering strong relationships, we’re introducing a new structure for the NHS Pensions Stakeholder Engagement Team from 1 April 2025. We’re committed to working in partnership with all NHS…

The Stakeholder Engagement Team has created a number of new guides and resources from your feedback which you can find on our website. User guides New ill health guide New employer organisation contact details form Learning video New ‘…

We are receiving an increasing number of enquiries to our contact centre from members who are planning to retire and believe they have submitted their application a number of months ago, but we haven’t yet received their AW8. In all cases, AW8…

Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the factors used to calculate transfer values for non-Club transfers and pensions on divorce changed. We are now able to…

If there are more than 10 members in a redundancy exercise, we ask Employers to contact the Stakeholder Engagement Team stakeholderengagement@nhsbsa.nhs.uk to start the process as soon as possible. You will be provided with a spreadsheet to…

The proposed Christmas opening hours for our contact centre are as follows: Friday 22 December - 8am until 6pm Saturday 23 December – 9am until 3pm Christmas Eve – Closed Christmas Day – Closed Boxing Day – Closed Wednesday 27 December – 8am…

On an annual basis all employing authorities (EAs) are required to submit end of year information to NHS Pensions. You must submit this information to NHS Pensions by 24 May 2024.   If you use Pensions Online (POL) you should submit this year end…

When entering a member’s retirement lump sum (part 10 of the paper AW8) in to Pensions Online (POL), you are unable to specify whether the member wishes to receive the maximum lump sum which may incur a tax charge, or whether they wish to receive…

Prudential have recently introduced a new online joining facility for members to join their MPAVC scheme. This service is available 24/7 and is already up and running. This has been introduced in addition to their telephone service where members can…