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You can find all of our policies and procedures here. Acceptable use policy (PDF: 141KB)Appeal Policy (PDF: 265KB)Business continuity management policy (PDF: 138KB)Data handling and storage policy (PDF: 198KB)Data protection and confidentiality…

Activities we carry out The Provider Assurance Dental (PAD) team undertake contract and performance management activities on behalf of regional teams, reducing the burden on them. Regional teams retain decision-making authority with a light-touch…

Coronavirus (COVID-19) guidance and measures The Department of Health and Social Care (DHSC) has announced that the extension of the retire and return easement has been made permanent from 1 April 2024. What you can do in the pensioner hub If…

This policy applies to anyone who works (or has worked) in the NHSBSA, or for an independent organisation that provides NHSBSA services. This includes agency workers, temporary workers, students, and volunteers. Policy and contact details are…

Our stakeholder engagement team's work involves a managed escalation and recovery process of unpaid NHS Pension contributions. Unpaid payments include employee and employer contributions as well as any related AVC / ERRBO payments that have not…

Following the success of the 2017/18 non POL update process, we've made a few improvements and are now well underway in rolling out the process for 2018 to 2019 to non POL employers. This has involved; face-to-face training for 125 pension…

This only applies to Independent Provider and New Fair Deal employers. The certificates will be available for the financial year 2018-19 in early July and employers will be emailed directly regarding this. The certificates will also be available…

Pay your invoice You will need your invoice and customer number. Pay your invoice Contact us if you need help If you have any problems or questions, contact us by: Email: accountsreceivable@nhsbsa.nhs.uk. Telephone: 0191 244 6957 (Monday to…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by: quickly…

Detailed information on Part VIII of the Drug Tariff.  Category A  Category A products with a different price setting approach in Part VIIIA of the Drug Tariff. June 2025 (Excel: 20KB)May 2025 (Excel: 18KB) April 2025 (Excel: 20KB) March…