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Activities we carry out The Provider Assurance Dental (PAD) team undertake contract and performance management activities on behalf of regional teams, reducing the burden on them. Regional teams retain decision-making authority with a light-touch…

Coronavirus (COVID-19) guidance and measures The Department of Health and Social Care (DHSC) has announced that the extension of the retire and return easement has been made permanent from 1 April 2024. What you can do in the pensioner hub If…

This policy applies to anyone who works (or has worked) in the NHSBSA, or for an independent organisation that provides NHSBSA services. This includes agency workers, temporary workers, students, and volunteers. Policy and contact details are…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by: quickly…

Our stakeholder engagement team's work involves a managed escalation and recovery process of unpaid NHS Pension contributions. Unpaid payments include employee and employer contributions as well as any related AVC / ERRBO payments that have not…

Following the success of the 2017/18 non POL update process, we've made a few improvements and are now well underway in rolling out the process for 2018 to 2019 to non POL employers. This has involved; face-to-face training for 125 pension…

This only applies to Independent Provider and New Fair Deal employers. The certificates will be available for the financial year 2018-19 in early July and employers will be emailed directly regarding this. The certificates will also be available…

Pay your invoice You will need your invoice and customer number. Pay your invoice Contact us if you need help If you have any problems or questions, contact us by: Email: accountsreceivable@nhsbsa.nhs.uk. Telephone: 0191 244 6957 (Monday to…

This accessibility statement applies to the NHS Business Services Authority website content published on the www.nhsbsa.nhs.uk domain. It does not apply to nhsbsa.nhs.uk subdomains (for example, https://services.nhsbsa.nhs.uk/check-for-help-paying-…

Our Open Data Portal (ODP) is the home of data we release to the public. It lets you: filter and download datasets access our Open Data via an API view the metadata and data in a single place Visit the ODP Datasets available to view Ad…