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Pensions Online (POL) is an online tool based on the internal NHS Network (N3). It gives employers the facility to update and amend members' pension records. Complete our form to make amendments to the Pensions Online administrator details (PDF:…

The Stakeholder Engagement Team has created a number of new guides and resources from your feedback which you can find on our website. User guides New ill health guide New employer organisation contact details form Learning video New ‘…

We are receiving an increasing number of enquiries to our contact centre from members who are planning to retire and believe they have submitted their application a number of months ago, but we haven’t yet received their AW8. In all cases, AW8…

Following a change to the discount rate used for public service pension schemes that HM Treasury announced on 30 March 2023, the factors used to calculate transfer values for non-Club transfers and pensions on divorce changed. We are now able to…

Following the UK Government announcement on 17 August 2022, payments can now be made to estates or authorised representatives of people registered on the scheme who died between the announcement date of 17 August 2022, and the payment date of 28…

The proposed Christmas opening hours for our contact centre are as follows: Friday 22 December - 8am until 6pm Saturday 23 December – 9am until 3pm Christmas Eve – Closed Christmas Day – Closed Boxing Day – Closed Wednesday 27 December – 8am…

We’re responsible for administering the NHS Pension Scheme in England and Wales on behalf of the Department of Health and Social Care (DHSC). Within this hub, you can find information on: our role as administrator of the NHS Pension Scheme NHS…

When entering a member’s retirement lump sum (part 10 of the paper AW8) in to Pensions Online (POL), you are unable to specify whether the member wishes to receive the maximum lump sum which may incur a tax charge, or whether they wish to receive…

Prudential have recently introduced a new online joining facility for members to join their MPAVC scheme. This service is available 24/7 and is already up and running. This has been introduced in addition to their telephone service where members can…

Members of the public are invited to attend the NHS Business Services Authority's Annual Public Meeting at 4pm on Wednesday 18 July 2018. The meeting will take place in the Boardroom of Stella House, Goldcrest Way, Newburn Riverside, Newcastle upon…