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Showing: 10 of 2014
Contact NHS Prescription Services
You can contact us online, or by phone or post.
We are open Monday to Friday from 8am to 6pm.
For payments, Drug Tariff, prescription endorsement, prescription searches and sorting and submission
You can contact us by:
Webform: https://faq.…
Request for employers to review contact details
We want to ensure that we have the most up to date contact for all employers. To support this, we ask that the main Pensions Online Administrator for each employer checks the contact details we hold are correct.
To do this, access Pensions Online…
NHS Business Services Authority email addresses are changing
The email addresses you use to contact the NHS Business Services Authority (NHSBSA) will be changing from nhs.net to nhsbsa.nhs.uk. The migration process and all new emails are secure.
Your NHS Dental Services contacts at the NHSBSA will be in…
Contact NHS Jobs
Applicants and employers can contact the NHS Jobs team to:
get help and support with the NHS Jobs website
get involved with user research
give feedback
make a complaint (add the word 'complaint' to the subject line if emailing)
Contact us by…
Support for the launch of the NHS COVID-19 contact tracing app
The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app.
Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…
Escalation processes
The Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance.
If they are not able to resolve…
Christmas opening hours for contact centre
The proposed Christmas opening hours for our contact centre are as follows:
Friday 23 December - 8am until 6pm
Monday 26 December – closed
Tuesday 27 December – closed
Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…
New call handler procedure
The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…
Sharing Our Performance
Month
Number of new awards due to be paid in month (our target)
Number of new awards cleared within the month (our performance)
Completion rate
June 2018
2936
2198…
Publication scheme
We have adopted the model publication scheme and we publish in line with the definition document for the Health Sector (PDF: 162KB).
Who we are and what we do
How we fit into the NHS structure
Organisational structure
Gender pay gap report…