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Publication scheme
We have adopted the model publication scheme and we publish in line with the definition document for the Health Sector (PDF: 162KB).
Who we are and what we do
How we fit into the NHS structure
Organisational structure
Gender pay gap report…
Additional Pension and Early Retirement Reduction Buy Out (ERRBO)
Following a review by the scheme actuary the cost of purchasing additional pension and/or ERRBO is changing and member’s will find that their monthly instalment amount has changed. This will result in an increase or decrease in monthly instalments…
Earnings cap
Scheme membership built up from 1 April 2008 is no longer subject to the pensionable earning cap.
However, those that were subject to the cap in respect of some or all of their membership before that date, who are buying added years or unreduced…
Sharing Our Performance
Month
Number of new awards due to be paid in month (our target)
Number of new awards cleared within the month (our performance)
Completion rate
June 2018
2936
2198…
Escalation processes
The Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance.
If they are not able to resolve…
Christmas opening hours for contact centre
The proposed Christmas opening hours for our contact centre are as follows:
Friday 23 December - 8am until 6pm
Monday 26 December – closed
Tuesday 27 December – closed
Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…
New call handler procedure
The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…
Money Purchase Additional Voluntary Contributions (MPAVC)
MPAVC allows you to make more contributions to build a separate retirement fund.
How MPAVC works
The additional contributions you make are invested. They are used to supplement your main scheme benefits at retirement or later.
You can take up to…
NHS Tax Credit Exemption Certificate Survey
Your views are important to us
You can take part in our short survey to give us your views on our NHS Tax Credit Exemption Certificate service. Your answers will help us to see how we are doing overall and how we can improve.
You can be sure that…
Medical Exemption Certificate Survey
Your views are important to us
Please take part in our short survey to give us your views on our medical exemption certificate service. Your answers will help us to see how we are doing overall and find out how we can improve.
You can be sure that…