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NHS Pensions is proud to be a member of The Institute of Customer Service (ICS).This is the professional body for customer service, helping organisations improve their customer experience and business performance. It has a membership body of over…

We are now undertaking our employer surveys on a monthly basis and the feedback that is provided helps us to assess and improve our existing processes. It also enables us to look for additional ways in which we can improve the service provided.…

NHS Pensions will be exhibiting alongside colleagues within the NHSBSA at this year’s Best Practice conference held at Birmingham NEC on 9 and 10 October 2019. Come along to stand G80 to say hello and ask our experts any queries you may have…

Colleagues from Information Services, Pensions and Scanning came together on 6-7 October at the Best Practice Show in NEC Birmingham, to promote NHS Business Service Authority (NHSBSA) services to various NHS professionals. With over 260 visitors to…

The cost of calling our services depends on the first few digits of the number and whether you're calling from: a mobile or landline the UK or abroad Costs may differ from the approximate charges listed. You may get free or discounted calls to…

The Total Reward Statement and Annual Benefit Statement mid-year refresh is near completion. We expect to be able to make the statements available from Wednesday 18 December 2019. We will notify employers via email once they become available, so…

The 2018-19 GP Provider and non-GP Providers Certificate Of Pensionable Income is now available in the practitioner page of the Member Hub section of our website. All GP Providers and non-GP Providers must complete the certificate by 29 February…

This is a further reminder for employers to ensure that any applications for Protection of Pay or Voluntary Protection of Pay are submitted to NHS Pensions within the relevant time limits. Also, that sufficient, supporting information is included…

GP surgeries and APMS contractors are reminded that they should have already submitted their estimate of pensionable income form to NHS England/PCSE or the Local Health Board in Wales. If they have not they should do so immediately otherwise the GPs…

After we implement the One Drug Database (ODD) changes, our systems will have data in the new format aligned to dm+d. This will include historic remapped data up to and including December 2019. The refresh with January 2020 data will take place on…