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ESR Transformation Programme Stakeholder Engagement Privacy Notice
This version: Date: October 2024 - Version: 2.0
We want to keep you informed of the Electronic Staff Record (ESR) Transformation Programme (Future NHS workforce solution Transformation Programme), referenced as the ‘programme’ hereafter, and…
Meet the team
Lisa Stobbs
Head of Workforce Recruitment Service
Lisa has over 15 years’ experience in the delivery of workforce digital, service delivery and implementation across government and health and social care. During her 6 years with the NHSBSA, Lisa…
Contact us
If you are interested in our services, email us at hrss.bmt@nhsbsa.nhs.uk stating which service you would like us to quote on. As our services are tailored to our clients’ needs, we will need to discuss these with you so supply a:
contact name…
HR Shared Services (HRSS)
We are the centre of expertise for the NHS, delivering a comprehensive range of end-to-end HR Shared Services to NHS organisations. With our continuous drive to improve efficiency and delivery standards, we believe our solutions are the leanest and…
NHS Pensions
We administer the NHS Pension scheme on behalf of the Department of Health and Social Care. As the largest centrally administrated pension scheme in Europe, it has 3.4 million members across England and Wales and makes payments to NHS pensioners of…
Refreshed ESR exit questionnaire launching soon
NHS England and NHS Improvement, NHS Wales and NHSBSA have been working closely together to make improvements to the ESR exit questions. From October 2021 the ESR exit questionnaire will be updated with a new set of questions drawing on themes from…
About us
In 2013, we were directed by the Department of Health and Social Care (DHSC) to act as the centre of expertise, delivering end-to-end HR shared services to NHS England and several other non-departmental public bodies.
In the early days, we focused…
NHS Jobs
We manage and develop NHS Jobs. This is the official online recruitment service for the NHS in England and Wales, and the biggest marketplace for health jobs in the UK. Our vision is to help employers get the right people into the right NHS roles…
Workforce Optimisation
The Optimisation Team are a service within the NHS Business Service Authority who offer tailored support to NHS organisations and services to help get the best out of their workforce services and systems.
We help improve and change services to make…
Examples of our work
NHS Recruitment Services
The Workforce Optimisation Team supports NHS Recruitment Services by improving recruitment platforms and services. We began by helping over 7,500 organisations move to the new NHS Jobs system. This included running…