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When entering a member’s retirement lump sum (part 10 of the paper AW8) in to Pensions Online (POL), you are unable to specify whether the member wishes to receive the maximum lump sum which may incur a tax charge, or whether they wish to receive…

Prudential have recently introduced a new online joining facility for members to join their MPAVC scheme. This service is available 24/7 and is already up and running. This has been introduced in addition to their telephone service where members can…

As a result of the ongoing Covid-19 situation, we are currently receiving a high volume of calls to our NHS Pensions Employer Helpline. Please do take a look at the dedicated resources and guidance for employers within our NHS Pensions employer hub…

A reminder from the Bereavements team that employers should not email any forms to the team. Please send any of the forms listed below, including Tell Us Once and death certificates, directly to nhsbsa.pensionscanquery@nhs.net where the forms will…

The MCP submission home screen has recently been updated to allow for Payment Information to be submitted for both Manual (BACS/Bank Transfer) and Automated (Direct Debit/Automatic Collection) Payment Types. You should ensure you are selecting the…

The MCP submission home screen has recently been updated to allow for payment information to be submitted for both manual (BACS/Bank Transfer) and automated (Direct Debit/Automatic Collection) payment types. You should make sure you are selecting…

While reviewing members who need a Remedial Service Statement (RSS) or Remediable Pension Savings Statement (RPSS), we’ve identified a group of members who don’t have up-to-date address information. We’re attempting to contact members by email, so…

All employing authorities (EAs) are required to submit end of year information to NHS Pensions on an annual basis. You must submit this information to NHS Pensions by 31 May. If you use Pensions Online (POL) you should submit this year end…

All employing authorities (EAs) are required to submit end of year information to NHS Pensions on an annual basis to enable us to update member records.   You must submit this information to NHS Pensions by Wednesday 31 May 2023.   If you use…

Following a recent determination by The Pension Ombudsman we have revised our guidance to employers to confirm how duties should be assessed when determining Mental Health Officer (MHO) status for a member of the 1995 Section of the NHS Pension…