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Month Number of new awards due to be paid in month (our target) Number of new awards cleared within the month (our performance) Completion rate June 2018 2936 2198…

The Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance. If they are not able to resolve…

The proposed Christmas opening hours for our contact centre are as follows: Friday 23 December - 8am until 6pm Monday 26 December – closed Tuesday 27 December – closed Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…

The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

As the NHS Business Services Authority have transitioned into a hybrid working environment, some of the departments have updated their contact details. These contact details are for use by employers administering the NHS Pension Scheme at a local…

The IP address for Pensions Online (POL) will be changing this summer.  We’ll soon be sending an email to all Pensions Online users with details of the new IP address. You’ll need to let your IT supplier know so they can implement any changes…

In May’s newsletter we told you we would be contacting members using work email addresses held on ESR. This exercise successfully took place between 10 July and 19 July with over 1 million emails being sent. We are now working our way through the…

The Stakeholder Engagement Team are now finalising the arrangements for the next round of GP Practice stakeholder events. These events will run from April to December in the following locations: Birmingham Exeter Leeds Crewe Newcastle…

The annual allowance team is now administering annual allowance requests received on the 13 September 2019. However, we have a number of cases that require further information or update before the statement can be issued. If you made a request…

In Employer Newsletter 2 – February 2017 we advised that the Equitable Life Assurance Society had changed the bank account for the payment of contributions for members of the NHS Money Purchase Additional Voluntary Contribution (MPAVC) scheme with…