Search results

The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

Month Number of new awards due to be paid in month (our target) Number of new awards cleared within the month (our performance) Completion rate June 2018 2936 2198…

Following a review by the scheme actuary the cost of purchasing additional pension and/or ERRBO is changing and member’s will find that their monthly instalment amount has changed. This will result in an increase or decrease in monthly instalments…

Scheme membership built up from 1 April 2008 is no longer subject to the pensionable earning cap. However, those that were subject to the cap in respect of some or all of their membership before that date, who are buying added years or unreduced…

As the NHS Business Services Authority have transitioned into a hybrid working environment, some of the departments have updated their contact details. These contact details are for use by employers administering the NHS Pension Scheme at a local…

The IP address for Pensions Online (POL) will be changing this summer.  We’ll soon be sending an email to all Pensions Online users with details of the new IP address. You’ll need to let your IT supplier know so they can implement any changes…

In May’s newsletter we told you we would be contacting members using work email addresses held on ESR. This exercise successfully took place between 10 July and 19 July with over 1 million emails being sent. We are now working our way through the…

The Stakeholder Engagement Team are now finalising the arrangements for the next round of GP Practice stakeholder events. These events will run from April to December in the following locations: Birmingham Exeter Leeds Crewe Newcastle…

The annual allowance team is now administering annual allowance requests received on the 13 September 2019. However, we have a number of cases that require further information or update before the statement can be issued. If you made a request…

As the NHSBSA has recently undergone an email migration, the contact details for NHS Pensions Finance Operations teams have changed. For the Employer Accounts Team, please contact us via: Telephone: 01912671440 Email: pensions.finance@nhsbsa.nhs.uk…