Search results

Month Number of new awards due to be paid in month (our target) Number of new awards cleared within the month (our performance) Completion rate June 2018 2936 2198…

We want to ensure that we have the most up to date contact for all employers. To support this, we ask that the main Pensions Online Administrator for each employer checks the contact details we hold are correct.   To do this, access Pensions Online…

The Stakeholder Engagement Team email account is only to be used for escalations of serious ill health cases. For all other escalations, please contact the employers email account or helpline in the first instance. If they are not able to resolve…

The proposed Christmas opening hours for our contact centre are as follows: Friday 23 December - 8am until 6pm Monday 26 December – closed Tuesday 27 December – closed Wednesday 28 December, Thursday 29 December and Friday 30 December - 8am…

The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

Following a review by the scheme actuary the cost of purchasing additional pension and/or ERRBO is changing and member’s will find that their monthly instalment amount has changed. This will result in an increase or decrease in monthly instalments…

Scheme membership built up from 1 April 2008 is no longer subject to the pensionable earning cap. However, those that were subject to the cap in respect of some or all of their membership before that date, who are buying added years or unreduced…

As the NHS Business Services Authority have transitioned into a hybrid working environment, some of the departments have updated their contact details. These contact details are for use by employers administering the NHS Pension Scheme at a local…

The IP address for Pensions Online (POL) will be changing this summer.  We’ll soon be sending an email to all Pensions Online users with details of the new IP address. You’ll need to let your IT supplier know so they can implement any changes…

In May’s newsletter we told you we would be contacting members using work email addresses held on ESR. This exercise successfully took place between 10 July and 19 July with over 1 million emails being sent. We are now working our way through the…