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Our second round of employer events is now well underway having visited Birmingham, Leeds, Brighton and Exeter. We have put together this round of events based on feedback previously received and we are delighted to continue to receive positive…

Our level of performance continues to be maintained as we strive to process first pension payments in a timely manner. A total of 3236 applications have been processed so far in April 2019 of which 96.48% were paid on time and of those 82.62% lump…

Junk mail Check your outlook settings to make sure you can receive correspondence from NHS Pensions, as some correspondence maybe stopped by your Firewall or go into your junk (spam) folder. add @nhs.net e-mail addresses to your saved sender list…

Last month we advised that from 1 August 2020, NHS Pensions will no longer deal with comments submitted through POL error handling.  Where you can provide relevant information for resolving an error, you should now email nhsbsa.nwdatamanagement@nhs…

At the start of the COVID 19 outbreak we took a number of steps to support employers who were encountering issues due to the lockdown restrictions. This included agreeing to accept certain applications forms in PDF/Word format via email, instead of…

The UK government’s Coronavirus action plan, published on 3 March 2020, set out measures to respond to the COVID-19 outbreak. This included increasing the available health and social care workforce by removing barriers to allow recently retired NHS…

Last year the Department of Health and Social Care (DHSC) published their consultation response and regulations to support the first phase of the Public Service Pension Remedy (McCloud Remedy) which: closed the legacy public service pension…

We are currently in the process of sending emails to employers to let them know that refreshed Total Reward Statements (TRS) or Annual Benefit Statements (ABS) for their organisation are available. The emails show which EA the email relates to, so…

The Stakeholder Engagement Team will be taking responsibility for the year end 2017/18 process for all organisations without access to Pensions Online (POL). This will provide more support and guidance to employers throughout the process whilst…

To prevent double handling and potential delays with your email queries, please only send each query to the one relevant email account.   It is not necessary to copy in other teams as all correspondence that is sent to the pension employer account…