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Virtual Meetings Recording privacy notice
As part of our day-to-day activity, and as part of the hybrid working model, the NHSBSA provides, and is responsible for, virtual meeting applications such as Microsoft Teams. At times is it is necessary for meeting hosts to record meetings. This…
Freedom to Speak Up – Raising Concerns (Whistleblowing)
This policy applies to anyone who works (or has worked) in the NHSBSA, or for an independent organisation that provides NHSBSA services. This includes agency workers, temporary workers, students, and volunteers. Policy and contact details are…
Use of artificial intelligence in telephone calls privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by:
quickly…
Responding to Your Penalty Charge Notice
The NHS Business Services Authority (NHSBSA) is responsible for this online service.
To check if we have your details, we will ask you to enter your:
letter reference number
date of birth
postcode as shown on your letter
If there is a…
Privacy notice: Check if you have an NHS exemption
The NHS Business Services Authority is responsible for this online service.
To check if we have your details on our records, we will ask you to enter your:
name
date of birth
postcode
We will use the information you enter to tell you if:…
Information Rights Requester privacy notice
We will use your information to:
confirm your identity (this is not normally applicable for Freedom of Information requests)
contact you about your request
answer your request
monitor the resource impact of your request
help plan and make…
Claim for adult social care learning and development: privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for administering the Claim for adult social care learning and development service. The Department of Health & Social Care (DHSC) is responsible for the policy.
DHSC and the NHSBSA are…
Overseas Healthcare Services privacy notice
View the Welsh version of the Overseas Healthcare Services privacy notice (PDF: 123KB).
The NHS Business Services Authority (NHSBSA) and the Department of Health and Social Care (DHSC) are jointly responsible for this service under a Joint…
Appropriate Policy Document – Our processing of special categories of personal data and criminal offence data
As part of the NHS Business Services Authority (NHSBSA) statutory and corporate functions, we process special category data and criminal offence data in accordance with the requirements of Article 9 and 10 of the General Data Protection Regulation…