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The website membership enquiry process will be updated to include Retrospective and Part Time Access (PTA) as well as a few smaller changes with the existing standard membership. The volume of Retrospective and PTA membership enquiries is relatively…

Between August 2013 and March 2019, we led a national savings programme known as Pacific. This was in collaboration with the Department of Health and Social Care (DHSC), NHS England and other organisations. The Pacific programme used insight from…

Our stakeholder engagement team's work involves a managed escalation and recovery process of unpaid NHS Pension contributions. Unpaid payments include employee and employer contributions as well as any related AVC / ERRBO payments that have not…

Additional pension allows you to buy extra annual pension if you're an active member of the 2015 NHS Pension Scheme. All active members moved to the 2015 Scheme from 1 April 2022 as part of the public service pensions remedy, also known as McCloud…

If you have recently had contact with NHS Pensions please complete this short survey to tell us about your experience. It won't take longer than five minutes and your answers will help us to continue to improve our services.

In May’s newsletter we told you we would be contacting members using work email addresses held on ESR. This exercise successfully took place between 10 July and 19 July with over 1 million emails being sent. We are now working our way through the…

In December, ESR provided NHS Pensions with a data cut that gave access to employees’ work email addresses. The intention is to hold these email addresses on the member records so that we can contact members about their pension and associated…