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Respond to your letter
It’s quick and easy for you to:
challenge your enquiry letter
challenge your Penalty Charge Notice
pay your Penalty Charge Notice
All you need to do is answer a few simple questions. It should take less than 5 minutes.
To pay your Penalty…
NHS Hormone Replacement Therapy Prescription Prepayment Certificate (HRT PPC) privacy notice
The NHS Business Services Authority is responsible for this service.
Why we process your information
We will use the information you give in this application to:
manage your payment for your HRT PPC
help plan and make improvements to NHS…
Prescription prepayment certificate privacy notice
The NHS Business Services Authority is responsible for this service.
Why we process your information
We will use the information you give in this application to:
manage your payment for your prescription prepayment certificate
help plan and…
Vaccine Damage Payment Scheme (VDPS) claim process
This webpage explains the VDPS claim process for claims received on or after 17 March 2025
Each claim is assessed on a case-by-basis by a medical assessor. The way your claim will be assessed depends on the information you tell us on your claim…
Claim a refund for treatment costs related to pre-planned treatment (S2)
An S2 certificate will cover eligible state-funded healthcare costs for pre-approved treatment received, within the dates of issue, on the same basis as a resident of the country you are receiving your treatment in.
Some countries may ask you to…
Surveys and research
We want our customers and service users to help us review and develop our services. To do this, we carry out research so we better understand the needs of our customers and improve their experiences.
There are lots of different ways that you could…
Where you can use your card
There are 2 types of cards available for healthcare cover when you’re travelling abroad. You can apply for either:
a UK Global Health Insurance Card (GHIC)
a UK European Health Insurance Card (EHIC)
These both provide the same cover, but the…
Understanding penalty charges
In England, patients pay for their NHS prescriptions and NHS dental treatment. This is an important source of funding for the NHS.
Each year, the NHS loses significant funds due to people claiming free prescriptions or dental treatment they weren’t…
A new look and new features for Compass
Compass now has some new features, as well as a new look.
Based on your feedback, we've introduced the following features to improve the usability and navigation of Compass:
taskbar
ability to pin or unpin the taskbar on each page
search bar…