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Changes in how the Data Management Team requests information from employers for data queries
We suspended several steps in the data escalation process whilst we dealt with COVID-19 as we felt from an employer's and a Pension Team perspective, we all made significant adjustment to ways of working. The timeframes were lapsed and we stopped…
Changes to FP17s for dental teams in England
From 1 April 2022, stricter validation rules will come into effect for FP17s.
As part of these rules, the Clinical Data Set (CDS) items reported need to match the treatment band claimed. Details of which treatment band is allocated to each CDS…
Changes to member contributions payroll provider briefing pack
We recently shared with you an updated requirements document for payroll providers, setting out the system changes that will need to be made by your payroll provider by 1 October 2022 for the implementation of changes to member contributions. This…
Freedom to Speak Up – Raising Concerns (Whistleblowing)
This policy applies to anyone who works (or has worked) in the NHSBSA, or for an independent organisation that provides NHSBSA services. This includes agency workers, temporary workers, students, and volunteers. Policy and contact details are…
Use of artificial intelligence in telephone calls privacy notice
The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by:
quickly…
Contact Data Services (previously Information Services)
Our support email addresses have changed
From 15 March 2023 we have replaced our support email addresses with one email address to make it easier to contact us: DataServicesSupport@nhsbsa.nhs.uk
You can use this email address to contact us for…
Information for patients
How to find an NHS dentist
To find an NHS dentist, visit:
NHS.UK if you’re based in England
Health in Wales if you’re based in Wales
For help accessing an NHS dentist in an emergency or out of hours, visit:
NHS.UK if you’re based in…
Cookies
Our website places small files, known as cookies, onto your device.
Cookies measure how you use our website so we can update and improve it based on your needs.
Find out how to manage cookies.
What cookies we use and why
Google Analytics cookies…
Rollback of remedy period service
Every Public Service Pension Scheme is working through significant complexity to put in place the Public Service Pensions Remedy for all affected members
As the largest Scheme, the NHS Pension Scheme has made substantial progress towards…
Medicines Delivery Service - user story
Background and aim
As part of the national response to the COVID-19 pandemic, in April 2020 NHS England (NHSE) commissioned a prescriptions delivery service from community pharmacies to people classed as ‘shielded patients’ who were required to…