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We have updated the requirements for members looking to request an on-demand pensions statement. We can issue on-demand statements to members who: are up to 1 year away from retirement are terminally ill need one to comply with a court order or…

Following a review by the scheme actuary the cost of purchasing additional pension and/or ERRBO is changing and member’s will find that their monthly instalment amount has changed. This will result in an increase or decrease in monthly instalments…

Following a recent determination by The Pension Ombudsman we have revised our guidance to employers to confirm how duties should be assessed when determining Mental Health Officer (MHO) status for a member of the 1995 Section of the NHS Pension…

This page was last updated 1 September 2025 Payments Payments Current processing times Payment of your retirement benefits We aim to pay your first pension payment within 30 calendar days from the date of your…

This accessibility statement applies to Learning Support Fund. This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to: change…

Staff at the national NHS organisation, which is based in the North East, have chosen two charities to partner with this coming year, following their success in raising £67,000 for the British Heart Foundation during 2018/19. The funds raised, well…

We are currently reviewing how we request information for member’s records with missing data or to amend incorrect data. The accuracy of this data is essential to ensure members can access up to date Total Reward Statements, Annual Allowance…

As part of our ongoing commitment to partnership working and fostering strong relationships, we’re introducing a new structure for the NHS Pensions Stakeholder Engagement Team from 1 April 2025. We’re committed to working in partnership with all NHS…

The Stakeholder Engagement team build and maintain relationships with recruitment teams that use NHS Jobs. We work to understand our stakeholders and support their experience using the service. The team answer queries and identify opportunities for…

All employing authorities (EAs) are required to submit end of year information to NHS Pensions on an annual basis. You must submit this information to NHS Pensions by the 31 May 2023. If you use Pensions Online (POL) you should submit this year end…