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Patient questionnaires in Wales
Patients who have recently visited a dental practice in Wales might be randomly selected to take part in a questionnaire. This is because the Welsh Government and Public Health Wales want to gather feedback from patients about their NHS dental care…
Information for foundation dentists
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NHS Dental Services
NHS Dental Services is part of the NHS Business Services Authority (NHSBSA). We're responsible for processing NHS dental claims and paying NHS dentists. We manage the NHS contracts through a system called Compass…
FP17 and FP17O changes from 1 October 2022
From 1 October 2022, NHS England is introducing changes to the dental contract. These changes are referenced in NHS England’s first stage of Dental Reform letter and affects all NHS dental teams in England.
To support the dental contract changes,…
Friends and family test - England only
The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.
Primary dental service providers will need…
DCR programme in England up to 31 March 2022
The commitment to reform the current NHS dental contract has been a well-established goal of successive governments.
The Dental Contact Reform (DCR) programme worked with over 100 dental practices to test new ways of providing NHS dental services.…
Business rate reimbursement
If you’re a provider, you can apply for reimbursement of your 2024/25 business rates if you meet the qualifying conditions. You can check if you're eligible on Knowledge Base.
Before submitting your application, you need to review your property…
Update on recent changes to FP17Ws
If you’re a provider in Wales, you’ll know that changes to FP17Ws were introduced from 1 April 2022.
Summary of changes introduced from 1 April 2022
From 1 April 2022, the following changes were introduced on FP17Ws:
some data items were…
Wales Dental Access Portal (DAP) and Urgent Patient Referrals
The introduction of the Dental Access Portal (DAP) and conditions within the Variation offer for 2025–2026 have resulted in some further changes which need to be modified on Compass to ensure reporting needs support the variation offer.
NHS Dental…
Dental Care Professionals hints and tips for making claims
Following the introduction of the changes for Dental Care Professionals (DCPs) to provide courses of dental treatment as Direct Access Clinicians we have noticed significant rejection rate for these claims.
If you have received details for errored…