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The NHS Business Services Authority provided contact centre support for phase 1 of the NHS COVID-19 contact tracing app. Our contact centre was open 24 hours a day for users on the Isle Of Wight who were symptomatic and needed to order a home test…

We're helping to send daily texts from the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service. Messages are sent to people who have been asked to self…

Working with a range of NHS organisations, we've helped to identify people who are at particular risk from coronavirus and need extra shielding arrangements.  Clinicians from NHS England and Innovation, NHS Digital and Public Health England defined…

Our contact centre gives coronavirus helpline support to callers ringing the 111 service.  We set up the dedicated helpline at the request of Public Health England (PHE) and at short notice.  Within 12 hours we: trained 50 agents developed…

We were asked by the Department of Health and Social Care (DHSC) to support the national diagnostics challenge. As part of the government's 5-pillar coronavirus testing strategy, UK companies have been asked to help build a large British…

We worked with NHSX and mobile and broadband service providers to ensure all NHS frontline staff had high-quality connections even when working from home. NHS frontline staff needed to be able to undertake clinical activities remotely without…

We’re working with LinkedIn, Azunda and Reed to prioritise COVID-19 related roles advertised through our NHS Jobs platform and help encourage more staff to the NHS frontline. Both sites have provided their services free of charge and are…

A new Care Workforce App (social care) app has been developed to provide direct communications with the social care workforce. The app has been built on the concept of the NHS Life app which we prototyped in 2019. The new Care Workforce App (…

During the coronavirus (COVID-19) outbreak, dental practices in England are triaging patients and where necessary, referring them to a local Urgent Dental Care hub. All data collected during the triage calls must be captured, stored and available…

We're working with NHSX, Public Health England and other organisations to create a digital platform that is critical to the essential worker testing programme. The programme tests all essential workers who have developed symptoms and will:  …