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The procedures at our Contact Centre have recently changed and our call handlers are now required to log specific information about calls received. This is for audit purposes and to ensure that the correct caller information is being recorded and…

As the NHSBSA has recently undergone an email migration, the contact details for NHS Pensions Finance Operations teams have changed. For the Employer Accounts Team, please contact us via: Telephone: 01912671440 Email: pensionsfinance@nhsbsa.nhs.uk…

We are currently in the process of sending emails to employers to let them know that refreshed Total Reward Statements (TRS) or Annual Benefit Statements (ABS) for their organisation are available. The emails show which EA the email relates to, so…

The Stakeholder Engagement Team will be taking responsibility for the year end 2017/18 process for all organisations without access to Pensions Online (POL). This will provide more support and guidance to employers throughout the process whilst…

We anticipate that the Greenbury functionality within Pensions Online (POL) will be available from Monday 15 January 2024. This is slightly later than last year as we found we were receiving initial requests early and then amended pay figures at a…

The NHS Cost Claim Back Scheme is for members affected by the Public Service Pensions Remedy  Those affected by the Public Service Pensions Remedy (PSPR), sometimes called the McCloud remedy, will have a choice of 1995 / 2008 Scheme or 2015 Scheme…

NHS Pensions has noted an increase in requests for Special Class and Mental Health Officer status for members who are working for CCGs. Special Class and Mental Health Officer status is primarily for members of staff who are engaged in the hands on…

Where a member leaves NHS employment on or after 1 April 2014 and their benefits are deferred, the member’s deferred benefits will be checked to see if they exceed the Final Pay Control limits when their benefits are either: Transferred to…

In response to the coronavirus (COVID-19) outbreak, we have taken, and continue to take, proactive steps to ensure we support members, employers and colleagues. As we implemented social distancing in the workplace and set up colleagues to…

The TRS data cut for the annual refresh will take place after 7pm on Friday 19 June 2020, with refreshed statements available by the end of August 2020. The data cut will capture successfully updated records up to and including 31 March 2020.…