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If you need to contact us about AVCs (Additional Voluntary Contributions), AP (Additional Pension), or ERRBO (Early Retirement Reduction Buy Out) please email us at nhsbsa.apavcreferrals@nhs.net.  These email accounts are no longer active:…

There are 3 main reasons why an annual benefit statement (ABS) may not be available for your members. These are listed below with some examples: There is an issue that needs to be investigated. This could be because: We have a query about the…

The website membership enquiry process will be updated to include Retrospective and Part Time Access (PTA) as well as a few smaller changes with the existing standard membership. The volume of Retrospective and PTA membership enquiries is relatively…

Our stakeholder engagement team's work involves a managed escalation and recovery process of unpaid NHS Pension contributions. Unpaid payments include employee and employer contributions as well as any related AVC / ERRBO payments that have not…

In May’s newsletter we told you we would be contacting members using work email addresses held on ESR. This exercise successfully took place between 10 July and 19 July with over 1 million emails being sent. We are now working our way through the…

In December, ESR provided NHS Pensions with a data cut that gave access to employees’ work email addresses. The intention is to hold these email addresses on the member records so that we can contact members about their pension and associated…

We are still receiving membership enquiries on incorrect forms. Please be reminded of the processes below as advised in the June 2019 newsletter. The website membership enquiry process has been updated to include Retrospective and Part Time Access…

As mentioned in the February newsletter, the IP address for Pensions Online (POL) will be changing this summer. We’re finalising the technical details and support we’ll be able to provide as you work with your IT department or IT supplier to…