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The NHS Business Services Authority (NHSBSA) is responsible for this online service. To check if we have your details, we will ask you to enter your: letter reference number date of birth postcode as shown on your letter If there is a…

If you have used an unofficial website to apply for a UK European Health Insurance Card (EHIC) or UK Global Health Insurance Card (GHIC), you can complete a quick online survey to help us gather information. Why we process your information The NHS…

View the Welsh version of the Overseas Healthcare Services privacy notice (PDF: 123KB).  The NHS Business Services Authority (NHSBSA) and the Department of Health and Social Care (DHSC) are jointly responsible for this service under a Joint…

We are required by law to process your information. You can view the lawful basis for each of our services. Our legal basis for processing under the UK General Data Protection Regulation (UK GDPR) for each service set out on this page is:…

This policy applies to anyone who works (or has worked) in the NHSBSA, or for an independent organisation that provides NHSBSA services. This includes agency workers, temporary workers, students, and volunteers. Policy and contact details are…

The NHS Business Services Authority (NHSBSA) is responsible for this service. Why we process your information We may use Amazon Connect when you call our Customer Contact Centre. This helps us improve how your call is handled, by: quickly…

As part of our day-to-day activity, and as part of the hybrid working model, the NHSBSA provides, and is responsible for, virtual meeting applications such as Microsoft Teams. At times is it is necessary for meeting hosts to record meetings. This…

HM Revenue and Customs (HMRC) determine who is eligible for NHS Tax Credit exemptions. They share this information with the NHS Business Services Authority. We’ll use the information to manage the NHS Tax Credit Service for the UK. Why we process…

We will use your information to: confirm your identity (this is not normally applicable for Freedom of Information requests) contact you about your request answer your request monitor the resource impact of your request help plan and make…

As part of the NHS Business Services Authority (NHSBSA) statutory and corporate functions, we process special category data and criminal offence data in accordance with the requirements of Article 9 and 10 of the General Data Protection Regulation…