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The Government Gateway route to access your Total Reward Statement (TRS) will be decommissioned on the 12 December 2018 and replaced by the Government-wide Verify service. This is a trusted, safe and secure way to prove who you are online. GOV.UK…

Data error clearance As we approach 31 March 2019, we'd like to remind employers that clearing errors allocated to you in 'Pensions Online' error handling, before the submission of your year-end data, will improve your year-end success rate and…

Following the success of the 2017/18 non POL update process, we've made a few improvements and are now well underway in rolling out the process for 2018 to 2019 to non POL employers. This has involved; face-to-face training for 125 pension…

Updated guidance on the use of the Electronic Prescription Service (EPS) in remote consultations has now been published by NHS Digital and shared with GP practices and other care settings that use EPS. Nomination is still recommended to be used…

Pensions Online (POL) error handling has a facility for employers to submit a comment on an error, to the NHS Pensions Data Management Teams. Employers are asked to submit comments where additional information can be provided to enable NHS Pensions…

If you have a query about Pensions Online (POL) you are now able to contact us by the telephone helpline once again. Lines are open between 8am – 6pm and our Customer Contact Centre are available to support with your calls about e-forms, the…

Contact us for Total Rewards Statement and Annual Benefit Statement queries. If after checking ‘Ask Us’ you still have a TRS query, you can contact us: Online: using our online form Telephone: 0300 3301 351Find out about call charges Email: nhsbsa…

UK Global Health Insurance Card (GHIC) Apply online for a new or replacement UK GHIC If you cannot apply for a UK GHIC using our online service or you are currently experiencing difficulties with an outstanding application, contact us using…

The ePACT2 system is available only to those users who have registered to access. Prospective users must choose the relevant access required from the selection available below. It is important that users read the information and requirements before…

Make Contribution Payments (POL Organisations)                                 Onboarding of existing employers to our new contribution payment platform, Make Contribution Payments (MCP), is progressing well and around 3,000 have now subscribed to…