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We are receiving an increasing number of enquiries to our contact centre from members who are planning to retire and believe they have submitted their application a number of months ago, but we haven’t yet received their AW8. In all cases, AW8…

Last month, your end of year information was due to be submitted to NHS Pensions. If you use Pensions Online (POL), you should have submitted your end of year information via POL. If you have any queries about using POL to submit your data next…

POL will not be available on Sunday 22 September due to scheduled system maintenance. If we need to bring POL down at short notice for urgent maintenance, we’ll advise you as soon as we can in advance via the POL homepage.

Prudential have recently introduced a new online joining facility for members to join their MPAVC scheme. This service is available 24/7 and is already up and running. This has been introduced in addition to their telephone service where members can…

We have recently received a number of queries in relation to clinical director duty payments. The regulations state that a member’s pensionable earnings are: salary wages fees, and other regular payments made to the member in respect of…

The Stakeholder Engagement Team, working with the Digital Project Team, have been continuing the rollout of our new financial information collection service, MCP. Over 30% of employers are now on-boarded to the service.  If you have been sent an on-…

A high volume of data is being submitted onto the system when the original input has gone into error. If the data has already been submitted either by ESR or Pensions Online but information has not processed on the ADP4, please check if the data…

We're helping to send daily texts from the NHS to new patients who register their coronavirus symptoms and contact details with the 111 online service. Messages are sent to people who have been asked to self…

As per the last pensions update explaining the removal of the paper AW171, we wanted to confirm the process for non-POL employers requesting changes to information. Instead of sending in the AW171, all non-POL employers will now need to submit the…

It's important for patients that NHS dental practices have accurate information on the NHS website, including opening times and whether the practice is taking on new patients. You can search for your practice on the NHS website. Don't worry if it…