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POL will be available throughout July and August between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance: Sunday 23 July Saturday 29 July Sunday 20 August If we do need to bring POL down…

An addition has been added to Pension Online that refers to McCloud.   The new Pensions Online functionality will be called ‘McCloud Remedy Status’ and will appear on the list of options from the main ‘Employer menu’ page in Pensions Online and…

You should not submit AW8’s via email if you have access to POL. Top tips: Remember to provide the contact number of the member so we can keep them updated. You should record the reason for retirement in the drop-down box as ‘Partial Retirement…

We are currently receiving a number of paper retirement benefit claim forms (AW8) for employers that do not have access to Pensions Online. However we are unable to process a large proportion of these due to the members’ records still being active…

With immediate affect the fax machine number (01253 774452) advertised on the Pensions Online (POL) registration form will no longer be available. In line with GDPR this is not a secure route to sending us information and as such it has been…

We’re carrying out scheduled maintenance IT work and this will impact on the online dictionary of medicines and devices (dm+d) browser from Thursday 7 May to Sunday 10 May 2020. This means access to the dm+d browser will be unavailable during this…

It is the responsibility of employers as the local administrators of the NHS Pensions Scheme to inform NHS Pensions of any contact detail changes within your organisation. Where details change, the appropriate form needs to be completed and…

Your views are important to us Please take part in our short survey to give us your views on our European Health Insurance Card service. Your answers will help us to see how we are doing overall and find out how we can improve.Take part in the…

We’ve seen an increase in employers advising they haven’t received joiner rejection letters from NHS Pensions.   As a reminder, joiner rejection letters are accessible via the notice board on POL. Please view your notice board first, before getting…

Before contacting us directly, check our website to see if your query has already been answered. If you know which service you want to contact Go to the contact us page for the service you want to contact: Data Services Dental Services England…