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Pensions Online (POL) and our operating system (Compendia) went offline from 6pm on 24 May 2018 and will be available again from 10am on Monday 4 June. This is while we carry out the integration of pensioner data into our Compendia system ready for…

ePACT2 An online application giving authorised users access to prescription data. eOPS An online application giving authorised users access to ophthalmic data.  Catalyst Prescription data that is available to the public. Information Services…

Some employing authorities (EA) have reported receiving a ‘500 – internal server error’ when submitting a SD55/AW8 through Pension Online. This has been investigated and access to POL is not being started from the initial homepage, but through a…

We are currently experiencing some intermittent issues with Pensions Online (POL). We continue to work to resolve this and apologise for any inconvenience it is causing you. We’ll share further updates as these become available. POL will be…

POL will be available throughout August between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance: Sunday 20 August If we do need to bring POL down at short notice for urgent maintenance, we…

When entering a member’s retirement lump sum (part 10 of the paper AW8) in to Pensions Online (POL), you are unable to specify whether the member wishes to receive the maximum lump sum which may incur a tax charge, or whether they wish to receive…

When you are completing the retirement benefit claim form (AW8) on Pensions Online (POL), make sure you have entered the correct payable date. There are a number of common errors when submitting form AW8 via POL: Input as Age retirement but not…

We would like to provisionally inform you that Pensions Online (POL) will be unavailable from 7pm on Thursday 15 March to 7am Tuesday 20 March. This is so we can carry out testing on the new IT infrastructure that will support the transformation of…

You can contact us Monday to Friday, 8am to 6pm:  Online: using our online form Telephone: 0300 330 1348  Email address: nhsbsa.dentalservices@nhsbsa.nhs.uk If you choose to contact us by email, include your: reference number, if you have one…

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