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We hold regular webinars and open days for prescribing and dispensing contractors on topics ranging from endorsing and referred backs to batch submissions and switching.   Online sessions last approximately 60 minutes.  In-person open days take…

In Employer Newsletter 9 – September 2017, we asked that when submitting an employer comment on Pensions Online (POL), you ensure information is provided to enable us to clear the error. We are still receiving a high volume through without…

The Employer Newsletter is automatically sent to the email address we hold on record for the main pensions contact at each organisation. Therefore it is important that contact details are kept up to date. The contact details we hold for your…

Please note: This article and letter are for the attention of GP Practices who submit NHS Pension Scheme contributions via Pensions Online (POL) only. There will be a change of banking arrangements taking place at the end of March 2018. The…

The NHS Business Services Authority is responsible for this online service. We will use the information you enter to work out if you are: able to get help to pay NHS costs eligible to apply for help with NHS costs online We only hold the…

Pensions Online (POL) and our operating system (Compendia) went offline from 6pm on 24 May 2018 and will be available again from 10am on Monday 4 June. This is while we carry out the integration of pensioner data into our Compendia system ready for…

ePACT2 An online application giving authorised users access to prescription data. eOPS An online application giving authorised users access to ophthalmic data.  Catalyst Prescription data that is available to the public. Information Services…

Some employing authorities (EA) have reported receiving a ‘500 – internal server error’ when submitting a SD55/AW8 through Pension Online. This has been investigated and access to POL is not being started from the initial homepage, but through a…

We are currently experiencing some intermittent issues with Pensions Online (POL). We continue to work to resolve this and apologise for any inconvenience it is causing you. We’ll share further updates as these become available. POL will be…

POL will be available throughout August between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance: Sunday 20 August If we do need to bring POL down at short notice for urgent maintenance, we…