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Pensions Online (POL) is an online tool based on the internal NHS Network (N3). It gives employers the facility to update and amend members' pension records. Complete our form to make amendments to the Pensions Online administrator details (PDF:…

The Stakeholder Engagement Team, working with the Digital Project Team, have been continuing the rollout of our new financial information collection service, MCP. Over 30% of employers are now on-boarded to the service.  If you have been sent an on-…

A high volume of data is being submitted onto the system when the original input has gone into error. If the data has already been submitted either by ESR or Pensions Online but information has not processed on the ADP4, please check if the data…

Pensions Online (POL) error handling has a facility for employers to submit a comment on an error, to the NHS Pensions Data Management Teams. Employers are asked to submit comments where additional information can be provided to enable NHS Pensions…

POL will be available throughout September and October between 7am and 7pm apart from the following dates when there will be downtime for scheduled system maintenance:  Saturday 16 September  Sunday 24 September  Sunday 22 October  If we do need…

It has been confirmed by The Department of Health & Social Care (DHSC) that the SD65 form is no longer required to be completed by Direction employers for any new starters from the 1 August 2019. It will be the Employer’s responsibility to…

NHS Pensions is seeing an increase in the amount of retirement benefit claim forms (AW8) being signed by the incorrect employing authorities. If the member is a GP in England all GP pensions are administrated by Primary Care Support England (PCSE)…

All requests for disclosure information must be received by NHS Pensions between 6 January 2020 and 28 February 2020. This will enable NHS Pensions to provide you with the necessary disclosure information by 1 April 2020, which will give you time…

All employing authorities are required to submit end of year information to NHS Pensions on an annual basis. Our Data Management Team will send the prepopulated spreadsheet to the main EA contact week commencing 16 March 2020. This will be…

NHS employers can contact NHS Pensions by phone, email or post. General enquiries  You can contact us by: Email: nhsbsa.pensionsemployers@nhsbsa.nhs.uk (employers only) Telephone: 0300 3301 353 Monday to Friday, 8am to 6pm Find out about call…