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We are currently receiving a number of paper retirement benefit claim forms (AW8) for employers that do not have access to Pensions Online. However we are unable to process a large proportion of these due to the members’ records still being active…

With immediate affect the fax machine number (01253 774452) advertised on the Pensions Online (POL) registration form will no longer be available. In line with GDPR this is not a secure route to sending us information and as such it has been…

It is the responsibility of employers as the local administrators of the NHS Pensions Scheme to inform NHS Pensions of any contact detail changes within your organisation. Where details change, the appropriate form needs to be completed and…

We’ve seen an increase in employers advising they haven’t received joiner rejection letters from NHS Pensions.   As a reminder, joiner rejection letters are accessible via the notice board on POL. Please view your notice board first, before getting…

Since the last update in March, we’ve been working hard to set up and test the new IP address to be able to share with you.  We’re finalising guidance and creating a new web page to help you with testing validation. We expect to be able to provide…

This month the digital service ‘Claim my NHS pension’ went into Private Beta. The service allows deferred members to complete the deferred benefits claim form (AW8P) online.    Our contact centre staff are helping to on board people to the…

POL will be available throughout April, May, and June 2022 between 7am and 7pm apart from these periods due to scheduled system maintenance: Friday 15 April to Monday 18 April Saturday 30 April to Sunday 1 May Saturday 28 May to Sunday 29 May…

POL will be available throughout May, June, and July 2022 between 7am and 7pm apart from the periods noted below for scheduled system maintenance: Saturday 21 May - Sunday 22 May Saturday 28 May - Sunday 29 May Friday 10 June - Sunday 12 June…

We are receiving an increasing number of enquiries to our contact centre from members who are planning to retire and believe they have submitted their application a number of months ago, but we haven’t yet received their AW8. In all cases, AW8…

Last month, your end of year information was due to be submitted to NHS Pensions. If you use Pensions Online (POL), you should have submitted your end of year information via POL. If you have any queries about using POL to submit your data next…