This is a reminder that the employers email account is now nhsbsa.pensionsemployers@nhsbsa.nhs.uk
Please ensure that any autofill’s that you have on your email systems have been changed to this new account.
Any emails sent to the old account will not be received and will cause delays to any actions that you have requested.
Employers email account – IG update
Following the change of the employer’s email account to nhsbsa.pensionsemployers@nhsbsa.nhs.uk on the 1 April 2021 the following information will need to be included in member specific queries to ensure that employer queries are responded to in full:
- EA Code of your organisation
- member’s SD number
- member’s full name
If you are unable to provide the full name of the member then please replace it with one of the below:
- member’s first initial
- member’s date of birth
- member's postcode
The above may be different to what is received on the auto response from the account. This is a systems issue that we are currently working on to amend to the above. Please ignore any requests from the employers email account that request information other than the above.
If you have any further questions in relation to the new email account or the information governance for this account, please contact nhsbsa.stakeholderengagement@nhs.net