We receive many emails from employers and members querying the Additional Pension (AP) rejection letters they receive. It has been brought to our attention that in some circumstances AP may still be being paid despite a rejection letter being sent. Complaints are being received due to payments being taken. Once the complaint or correspondence is received we are sending out the correct acceptance letter.
We believe this error might be due to incorrect processes being followed.
To ensure the process runs smoothly, and to avoid members paying Additional Pension contributions when they cannot do so, please make sure you are following the correct procedure:
Any requests for AP/AVC need to come in via the nhsbsa.apavcreferrals@nhs.net email account only.
Please note nhsbsa.avcteam@nhs.net and nhsbsa.apconfirmpayment@nhs.net are no longer in use.