In 2017/18 we focused on obtaining feedback from both members and employers to allow us to implement changes within our business or reaffirm that our current processes are fit for purpose.
The 2017/18 Annual Employers Survey will be released in October and we encourage all employers to share their individual feedback so that we have a representative set of results reflective of the organisations that access the NHS Pension Scheme.
The Annual Satisfaction Survey will be sent to the main EA pensions contact we hold and will take five minutes to complete. The survey is an opportunity to share your views on a number of areas, including the service currently being offered by NHS Pensions, the additional ways we have supported employers in 2017/18 and also the changes that have been made as a result of our insight surveys, which focused on specific business areas.
Over the next few months, we will start to include information on changes that have been made following employer and member feedback and the benefits of making these changes.