NHS Pensions

Data Management

The Data Management inbox (datamanagement@nhsbsa.nhs.uk) is not for general queries and should only be used in the following urgent cases:  

  • To clear errors. 
  • If you’ve been unable to make a change on POL and the POL helpdesk has been unable to assist.    

If an error occurs after you’ve made a change on POL, only contact us if this will enable us to update the record and clear the error for you.  

You should provide as much detail as possible so that we can investigate and resolve the issue, this can take up to 4 weeks. It’s also important to provide a full response if we contact you regarding exceptions on records. This prevents any delay in members receiving estimates, refunds, transfers, or payments.  

If you have access to POL, you should submit updates, joiners, and amendments to prevent any delay for the member. 

 If you do not have access to POL and would like to provide an update you should email directionbodies@nhsbsa.nhs.uk   

If you have a general query, you can: 

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