The NHS Business Services Authority (NHSBSA) has awarded a £1.2 billion contract to Infosys to deliver a new and enhanced workforce management solution for the NHS.
The solution will support NHS organisations and their employees by providing a complete employment lifecycle platform, generating significant benefits for the NHS over the 15-year contract duration. It will support everything from recruitment and onboarding to career development, workforce management, payroll and retirement.
The Future NHS Workforce Solution will succeed the Electronic Staff Record (ESR) and continue to pay 1.9 million NHS employees, which is 5% of the UK workforce, over £55 billion in payroll each year.
NHS people will be at the heart of the design of the future solution and the NHSBSA has listened to over 15,000 people across the NHS workforce, to understand their needs.
The contract award demonstrates the government's commitment to investing in NHS infrastructure and supporting healthcare workers with the tools they need to free up time to continue delivering excellent patient care.
NHSBSA Chief Executive Officer Michael Brodie said:
“Delivering the Future NHS Workforce Solution is a critical step in supporting the NHS workforce ambitions and commitments in the 10-Year Health Plan to create a NHS fit for the future.
“The future solution will go far beyond replacing ESR - it provides an opportunity for the NHS to save significant amounts of money, which can be put back into patient care to help people live longer, healthier lives.
“Working with Infosys, we’re creating a modern, data-driven solution that will help the NHS better attract, retain and support its people.
“This is about delivering lasting change for the NHS workforce and the communities we serve.”
Salil Parekh, Chief Executive Officer & Managing Director at Infosys said: "We are honoured to be chosen by the NHSBSA to deliver generational change for employees of the NHS in England and Wales through the Future NHS Workforce Solution. We will deliver a platform that not only drives efficiency today but empowers the NHS to elevate its invaluable work into the future."
Implementation is expected to be completed by 2030. It is not just about rolling out a new digital system with improved technology, it will offer the NHS a transformational opportunity to standardise ways of working and create an improved, more consistent and user-friendly experience as colleagues move throughout their careers within the NHS.
Using the latest technology and artificial intelligence, the future solution will allow employees to connect more easily with other digital systems and will empower them to manage their personal information more efficiently. It will also give the NHS improved data about its workforce so managers can make better planning decisions, which will drive cost reduction and enable productivity improvements.
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