Driving value and efficiency through automation
NHSBSA data services provides accurate and timely data internally, to the wider NHS, and other stakeholders who rely on our information. The data supports effective decision making on finances, patient safety and patient outcomes which are vital in supporting the NHS.
Demand for NHSBSA data, outside of pre-built data products, has grown in volume and complexity in recent years. This has required a new approach to build faster automation solutions to free up internal capacity to respond to user needs.
We introduced a code free and code friendly solution to enable colleagues, with a range of skills, to build end to end analytical workflows. It has already removed over 2,000 hours of manual effort.
As an example, twice a year, letters are created for 6,500 dental contracts. It is an important service which ensures dental providers are informed of their performance and supports them to meet expectations throughout the year.
The previous, largely manual, process took 10 days to generate the letters and further time to quality assure the activities. Now the process takes 10 minutes.
Over 50 processes have already been automated to enhance productivity, but this is only the start. The capabilities also provide exciting opportunities to collaborate, add value and improve taxpayer value across the organisation.