This accessibility statement applies to all of our SnapSurveys websites.
These websites are run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- listen to most of the website using a screen reader (including the most recent version of NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- some pages contain image or icon links which are identical to the text links
- some pages contain tables that do not use headings correctly
- some links do not make sense when read out of context
- not all our form controls have labels to describe their purpose
- some pages use directional language
- some pages require horizontal scrolling when zoomed in to 400%
- pages can be difficult to navigate using a screen reader and may not work using speech recognition software
- some pages contain tooltips which may obscure content when activated
Feedback and contact information
Contact us if you need information about this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille. We’ll consider your request and get back to you within 5 working days.
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us using the same email address:
Email: accessibility@nhsbsa.nhs.uk
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, you can contact us by:
Email: research@nhsbsa.nhs.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The NHSBSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
It’s not possible to navigate all pages on this website using speech recognition software. This fails WCAG 2.2 success criteria 4.1.2 (Name, Role, Value) and 4.1.3 (Status Messages).
Some ‘thank you pages’ displayed when completing a survey have images which link to the same location as adjacent text links. This causes additional navigation and repetition for keyboard and assistive technology users. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose In Context).
Not all our form controls have labels to describe their purpose. Labels are missing from some open-ended survey answer fields. This makes navigation hard for screen reader users. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels), 3.3.2 (Labels or Instructions) and 4.1.2 (Name, Role, Value).
Some pages use directional language to identify the visual location of an element. Users with visual impairments may find it difficult to locate the content. This fails WCAG 2.2 success criterion 1.3.3 (Sensory Characteristics).
Some pages require horizontal scrolling to view content when zoomed in to 400%. This fails WCAG 2.2 success criterion 1.4.10 (Reflow).
Non-data tables are used on all pages to position content for sighted users. Screen readers may interpret them as data tables. For example, screen readers will announce column and row numbers. Screen reader users may not understand the text within the table. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships) and 1.3.2 (Meaningful Sequence).
Some pages contain tooltips which when activated may obscure other content on the page until deactivated. This fails WCAG 2.2 success criterion 2.4.11 (Focus Not Obscured).
We plan to fix these issues. When we publish new content, we'll make sure it meets accessibility standards.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.2 ‘AA’ standard.
Our accessibility compliance statement will be reviewed regularly. Every newly released website will be designed, built, and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was originally prepared on 22 September 2020. It was last reviewed on 10 December 2024.
This website was last tested in 10 December 2024 against the WCAG 2.2 AA standard.
The test was carried out by the NHSBSA Customer Insight team.
We tested all the website screens to meet AA WCAG 2.2 standards, using manual and automated tests.
We run each webpage through the automated Wave accessibility tool then manually test with screen readers (NVDA or VoiceOver) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon or Voice Control).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.