This accessibility statement applies to the website MoD Portal page.
This website is run by the NHS Business Services Authority (NHSBSA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- navigate most of the website using just a keyboard or speech recognition software, such as Dragon
- listen to most of the website using a screen reader (including the most recent version of NVDA)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as:
- some images do not have a text alternative. Users of assistive technologies may not have access to information conveyed in images.
- this page contains a link to a Microsoft Excel spreadsheet which can cause confusion and navigation difficulties.
- this page contains Accessible Rich Internet Applications (ARIA) attributes that have not been applied correctly which makes using assistive technology difficult.
- this page doesn’t contain a heading structure making it difficult to navigate.
- this page contains layout tables to position content visually which can cause reading and navigation issues especially for people using screen readers.
- users may experience difficulties while zooming up to 400% or using mobile view on some pages having dropdown menus.
- a logo does not have the correct alternative text which can cause reading and navigation issues especially for people using screen readers.
- the skip to the main content option does not focus and / or work in this page.
- this page is difficult to navigate using just a keyboard.
- this page contains an event handler that may not be accessible.
- the timeout warning may not warn users with screen readers.
- this page has duplicate titles. This may make it difficult for users to orient themselves and find the right content.
- the purpose of each link cannot be determined from the link text alone.
- users may face difficulty using VoiceOver, Voice Control and Mac software.
- if Javascript is disabled can cause difficulty for users of screen readers and other assistive technologies.
How to request content in an accessible format
If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This email address is only for accessibility queries. It is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Contact us
For all queries not accessibility related, you can contact us by:
Email: DataServicesSupport@nhsbsa.nhs.uk
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
The NHSBSA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some images do not have a text alternative. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
This page contains a link to a Microsoft Excel spreadsheet which can cause confusion and navigation difficulties. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).
This page contains Accessible Rich Internet Applications (ARIA) attributes that have not been applied correctly which makes using assistive technology difficult. This fails WCAG 2.2 success criteria 1.1.1 (Non-text Content), 1.3.1 (Info and Relationships), 2.4.6 (Headings and Labels) and 4.1.2 (Name, Role, Value).
This page doesn’t contain a heading structure making it difficult to navigate. This fails WCAG 2.2 criteria 1.3.1 (Info and Relationships) and 2.4.6 (Headings and Labels).
This page contains layout tables to position content visually which can cause reading and navigation issues especially for people using screen readers. This fails WCAG 2.2 success criteria 1.3.1 (Info and Relationships), 1.3.2 (Meaningful Sequence) and 3.2.3 (Consistent Navigation).
Users may experience difficulties while zooming up to 400% or using mobile view on some pages having dropdown menus. This fails WCAG 2.2 success criteria 1.3.4 (Orientation) and 1.4.10 (Reflow).
A logo does not have the correct alternative text which can cause reading and navigation issues especially for people using screen readers. This fails WCAG 2.2 criterion 1.4.5 (Images of Text).
Skip to the main content option does not focus and/or work in this page. This fails WCAG 2.2 success criteria 1.4.13 (Content on Hover or Focus), 2.4.1 (Bypass Blocks) and 2.4.13 (Focus Appearance).
This page is difficult to navigate using just a keyboard. This fails WCAG 2.2 criterion 2.1.1 (Keyboard).
This page contains an event handler that may not be accessible. This fails WCAG 2.2 criterion 2.1.1 (Keyboard).
The timeout warning may not warn users with screen readers. This fails WCAG 2.2 success criterion 2.2.6 (Timeouts).
This page has duplicate titles. This may make it difficult for users to orient themselves and find the right content. This fails WCAG 2.2 success criterion 2.4.2 (Page Titled).
The purpose of each link cannot be determined from the link text alone. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose in Context).
Users may face difficulty using VoiceOver, Voice Control and Mac software. This fails WCAG 2.2 criterion 4.1 (Compatible).
If Javascript is disabled can cause difficulty for users of screen readers and other assistive technologies. This fails WCAG 2.2 criterion 4.1 (Compatible).
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.2 ‘AA’ standard.
Our accessibility compliance statement will be reviewed regularly. Every newly released website will be designed, built, and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was originally prepared on 26 July 2024. It was last reviewed on 26 July 2024.
This website was last tested on 26 July 2024 against the WCAG 2.2 AA standard.
The test was carried out by the NHSBSA test and development teams. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.
We tested all the website screens to meet ‘AA’ WCAG 2.2 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA) and standards checklists.
We run representative user journey tests through speech recognition software (Dragon).
These checklists contain standards that have been compiled using WCAG, the NHS service manual and the Government Digital Service (GDS) guidance.